Refund and Returns Policy

At Village Savor Organic, we strive for your complete satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

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1. Return Eligibility

You may request a return within 7 days of the delivery date, subject to the following conditions:

1. Unopened & Unused: Products must be in their original packaging, unopened, and unused.
2. Perishables Exception: Due to the perishable nature of food items, we accept returns only if the Product is damaged, expired upon delivery, or otherwise defective.
3. Return Request: To initiate a return, email us at satheesh1034@gmail.com within 7 days of delivery with:
   • Your Order number
   • Photos clearly showing the defect or damage
   • Reason for return

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2. Return Process

1. Return Authorization: Once we receive your return request, we will review it and email you within 2 business days with instructions. Do not send any Products back without authorization—unauthorized returns may be refused.
2. Shipping the Return:
   • We will provide a prepaid return shipping label if the return is due to our error (e.g., wrong item, damaged Product).
   • If the return is for reasons other than our error (e.g., you changed your mind), you may be responsible for return shipping costs.
3. Inspection & Approval: Once we receive the returned Product, we will inspect it. If the item meets the return criteria, your return is approved.

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3. Refunds & Store Credit

1. Refund Type: All approved refunds are issued as Site credit to your Village Savor Organic account. We do not process direct cash or card refunds.
2. Credit Timeline: Once your return is approved, we will credit your account within 7 business days. You will receive an email confirmation when credit is issued.
3. Using Site Credit: Site credit can be applied to any future purchase on https://villagesavororganic.com. Credits do not expire but cannot be redeemed for cash.
4. Partial Refunds: If only a portion of your Order is returned (e.g., you purchased multiple items but returned one), you will receive credit for the eligible item(s) only.

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4. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Opened or partially used consumable products (e.g., scooped health mix, partially used oil bottles)
• Items marked “Final Sale” or “Non-Returnable” on the product detail page

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5. Cancellations

1. Order Cancellation by You: You may cancel an Order before it has been processed (i.e., before it’s handed to the courier). Contact us immediately at satheesh1034@gmail.com. If the Order has already shipped, you must follow the Return process above.
2. Order Cancellation by Us: We reserve the right to cancel any Order at our discretion (e.g., out-of-stock, pricing errors). If we cancel, you will receive a full refund as Site credit within 7 business days.

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6. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange, please return the original Product (see Return Process) and place a new Order for the desired item.

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7. Contact Information

For all return and refund inquiries, please contact:

• Phone: 7010772303
• Email: satheesh1034@gmail.com